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To protect and guard the interest of the consumers in Goa and to make available to them the means to assert their Consumer rights and to redress their grievances the free, fair and independent
Goa State Consumer Disputes Redressal Commission and the
District Consumer Disputes Redressal Fora North and South Goa are established and are functioning in Goa since 1991 & 1989 respectively.
Consumer Disputes Redressal Forum North Goa hears the complaints for the consumer residing in North Goa i.e. from Pernem, Bicholim, Bardez, Sattari, Tiswadi and Ponda Talukas of Goa, and Consumer Disputes Redressal Forum South Goa hears complaints of consumers residing in Salcette, Marmugoa, Quepem, Sanguem, and Canacona Talukas of Goa. Both the Fora hear the complaints which are having a value / claim of the complaint being upto Rs. 20 lakhs.
The Goa State Consumer Disputes Redressal Commission hears complaints that are valued above Rs. 20 lakhs but below Rs. 1 Crore. The State Commission is also an appellate and revisional body over the complaints decided by any of the District Fora in Goa.
The Department of Civil Supplies & Consumer Affairs, Government of Goa is providing all the adequate requirements, infrastructure and Staff to these agencies.
The appointments to the Bench of the District Fora and the State Commission are made by the Selection Committee comprising of the President of the State Commission, the Secretary of Consumer Affairs and the Law Secretary to the Government of Goa.
The Department of Civil Supplies & Consumer Affairs is the nodal Department for Consumer Affairs activities in Goa and is making efforts to spread consumer awareness throughout the State of Goa in order to protect Consumer interests.
The Department is having its wide network at the Taluka level through its Inspectorate functioning in the Taluka Mamlatdar office.
The Department is headed by the Director of Civil Supplies & Consumer Affairs. And his team in the Office include the Assistant Director, Assistant Accounts Officer, Superintendent and the section heads of the each sections viz. Establishment, Enforcement, Supply, Movement & Accounts.
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